for Galena, OH
Superior Staff - Quality Work.
Mark - Galena, OH
All contact with staff and crew installing our new furnace was professional, courteous and informative. Can't say enough about the crew regarding installation. They leave to get a 0.69 part in the evening to finish the job. It's rare to find that attention to detail these days. Friends we found that used Pickerington all had the same positive experience. We can only reinforce the same opinion. I'll be calling Pickerington in the Spring to update our AC unit.
Replaced motor. No issues found. System operational on departure.
Replaced board that carrier tech support recommended replacing. Control only lets I select 5ton drives. I called carrier tech support and carrier tech support thought it may be the control. Tech tried to tell carrier tech support that we replaced the blower in the summer and says it’s a 1HP motor. Air handler only calls for a 1/2HP motor. Carrier tech support checking on p.o. On motor to see if correct motor was installed. Waiting in call back. system not operational no charge for visit.
I completed safety check and fall tune up on a carrier gas furnace Checked stages 1 and 2 on furnace by jumping w and w2 at the control board, amp draw is reading high on the inducer when stage 2 comes on. Bearings are also making noises (a sign the inducer is starting to fail) Also found ignitor ohms reading high, explained to homeowner when the ohms of resistance measure high the ignitor will start to crack and may possibly fail. Gave homeowner options to replace ignitor and inducer, customer would like to hold off on having parts replaced.
I completed a diagnostic. Fan coil error on thermostat. Talked with carrier tech support and recommended replacement of control board. Office to source parts and schedule repair. No charge to customer because there was no repair done and diagnostic with carrier tech support made system go into hard lockout and customer has no heat now until board is replaced.